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Order Cancellation Policy 取消訂單政策

所有訂單都將在本店平台安全處理中自動處理。

在此過程中,我們會產生不同的大小各個費用。因此,儘管我們知道客戶有時可能需要取消訂單,但在特定時間點之後本店無法免費進行更改。本店嚴格遵守以下取消政策:

A)在台灣庫存的現貨產品

當本店受到客戶訂單時,並且商品在台灣庫存有現貨, 我們就即立寄送出。
1)如果您在訂單發貨之前取消訂單,本店將向客户收取 15% 的取消費以支付銀行或信用卡付款的來回退款費用。
2)如果您在訂單發貨後取消訂單,請遵循我們的退貨/退款政策和程序。取消將被視為包含所有適用費用的退貨。
3)被拒絕收貨的訂單將被評估上述所有相關費用- 包括 重新入庫費,取消費和其他相關費用。

B)對於預購和團購產品(台灣庫存無現貨):

所有屬於“ PRE-ORDER” 項目的訂單, 本店將會在72小時後下訂單到原產國的製造商。
 1)如果客户在下訂單後 72小時內 取消訂單,在退款給客戶之前,將向客户收取 5%的取消費,以支付銀行或信用卡付款的來回退款費用。
 2)如果客户在下訂單後 72小時取消訂單,在退款給客戶之前,將向客户收取以下取消費用,以支付銀行或信用卡付款的來回退款費用:
       2a)如果客户在原產國製造商出貨前取消訂單後,在退款給客戶之前,客戶將被收取 15% 的取消費,以支付本店在製造商端的不可取消的訂單費、以及銀行或信用卡付款來回退款的所有相關費用。
      2b)如果客户在原產國製造商出貨後取消訂單,在退款給客戶之前,客戶將被收取 25% 的取消費,以支付所有國際運費,銀行或信用卡付款來回退款的所有相關費用。

 

All orders are automatically processed on our secure merchant processor.

During this process we incur irreversible fees. Therefore, while we understand that orders might need to be changed sometimes, we are unable to do it free of charge after a certain point. We strictly adhere to the following cancellation policy:

A) For products available in Taiwan stock:

All items in Taiwan stock are sent for shipment as soon as they are placed. 

1) If you cancel your order BEFORE it has been shipped, you will be assessed a 15% cancellation fee before credit is issued.

2) If you cancel your order AFTER it has been shipped, please follow our Return/Refund Policies & Procedures. The cancellation will have to be treated as a Return with all applicable fees.

3) Orders which are REFUSED AT DELIVERY will be assessed all of the applicable fees listed above - including restocking, cancellation and other applicable fees.

B) For Pre-Order and Group Buy products (not available in Taiwan stock):

All orders with "PRE-ORDER" items will be placed to the manufacturers in Brazil will be placed to the manufacturers at the country of origin after 72 hours. 

1) If you cancel your order WITHIN 72 HOURS after order placed, you will be assessed with 5% of cancellation fee, to cover the banking or credit cards payments refunds back and forth fees, before the credit is issued.

2) If you cancel your order AFTER 72 HOURS after order placed, you will be assessed with the below cancellation fees, to cover the banking or credit cards payments refunds back and forth fees, before the credit is issued:

    2a) If you cancel your order BEFORE it has been shipped from the manufacturer at the country of origin, you will be assessed a 15% cancellation fee, to cover all our store related expenses with non-cancellable order from the manufacturer, the banking or credit cards payments refunds back and forth fees, before the credit is issued.

    2b) If you cancel your order AFTER it has been shipped from the manufacturer at the country of origin, you will be assessed a 25% cancellation fee,  to cover all the international freight expenses, the banking or credit cards payments refunds back and forth fees, before the credit is issued.